Many charities say “100% of proceeds go to the cause.” People love the simplicity — but real life has receipts.

When someone donates online, there are usually small costs attached:

• Payment processing fees (credit card networks and payment processors)

• Bank fees

• Software costs (donation tools, email receipts, security)

• Basic admin (bookkeeping, compliance, audit support)

So how can anyone say “100%”?

The honest answer

There are only a few ways it happens:

1. A sponsor covers the fees, so every donor dollar can be used for programs.

2. The charity has a separate “operations fund” (supported by donors or sponsors) that pays those costs.

3. The charity uses wording like “100% of net proceeds” (after fees).

Our approach at Hibah Hope Relief

We believe trust starts with clarity. We don’t want “marketing math.” We want real math.

Our commitment: we will be transparent about:

• what it costs to process donations,

• what portion is used for direct support,

• and what portion is needed to run the program safely and responsibly.

Why admin isn’t a “dirty word”

If we support someone with rent help or utilities, we also need:

• verification,

• privacy and data protection,

• careful decision-making,

• and accurate records.

Done right, admin is what prevents mistakes, fraud, and harm.

If you ever have questions, ask. A trustworthy charity never gets offended by transparency questions.